Every organization has sales heroes. At least a few. Ever wondered what they do differently? What makes them successful? Sales has always been a demanding job especially because it’s always in the spot light. Sales and, in the more modern, context customer service are both client facing functions that require a great deal of influencing…
For registering unending growth it is becoming important that businesses grow beyond borders. As they cross borders people in those businesses need to be able to understand, appreciate and celebrate differences between genders, races, geographies and cultures. This will help the business create global products which increase access to a global clientele through a multicultural…
A search on the word manager will throw up interesting yet confusing verdicts on what the “ideal” manager is supposed to be. Some would claim that the ideal manager is one who is extremely goal focused and can undertake tasks and deliver results like a superhero in no time, however complicated or challenging they may…
As businesses become more knowledge centric right systems to facilitate transfer of both explicit and implicit knowledge is the focal point. This is making companies invest money, time and effort into mentoring programs since such programs have been found to directly impact productivity and performance of employees, which in turn impacts bottom lines in the…
It’s a fresh day at work. You have a new position to fill and your workspace has no space at all because of the CV’s you have to go through to find the right fit for that vacancy. You have absolutely no clue on what terms you need to use to create the ideal job…
First impressions matter a lot because they are the only ones that stay. The impression that an employee gets about a workplace on his first day at work tremendously impacts their attitude towards work, performance and even their tenure. This is why it is important for businesses to focus on people right from the day…
Leaders at different levels of the organisational hierarchy have different responsibilities. While the lower level would be focussing more on results the higher levels would be more driven towards strategy. But surprisingly you would find that the leaders at the lower level in the hierarchy have a clear view about the strategies that drive the…
Leaders and managers spend a considerable proportion of their time at work to build teams. In fact it is repetitive effort since teams keep changing every now and then. It would not be wrong to say that a lot of times individuals who were functioning peacefully alone are forced to come together and indulge in…
We all tend to make a lot of mistakes when we communicate. Right from childhood, most of us have been taught to attribute these mistakes to poor diction, grammar or vocabulary. But many of our communication faux pas can be corrected if we deeply analyse our behaviour. In fact rather than trying to unlearn what…
Just the other day, a friend of mine who runs a staffing firm was talking about how their clients kept cribbing about bad hires turning out to be major money guzzlers. In fact the statistics here are quite alarming. Bad hires can prove to be costly since replacing them may require double the amount of…