Conflict Resolution Facilitation Kit

Description

Conflict in the workplace can paralyze teamwork and bring down employee morale. Managed inappropriately, genuine differences of opinion can threaten overall productivity. This is particularly the case where the wrong approaches to conflict resolution are used.
Difference of opinion can be used to breed creativity and camaraderie. By taking a courteous and non-confrontational approach, we can focus on issues rather than on individuals. In this way, effective and creative solutions can be found to just about every conflict at workplace.

Strengthscape’s Conflict Resolution facilitation kit enables trainers and facilitators to conduct high energy, experiential programs focused on enhancing a group’s ability to resolve conflicts creatively and effectively.

The program helps participants to:

1. Understand people and define the problem.
2. Discover 5 keys to active listening.
3. Understand the value of collaborating and co creating solutions.
4. Master the process of brainstorming and creative idea generation.
5. Practice ways to arrive at win win solutions.

When used with DiSC profiles the participants can:

1. Recognize that people have different priorities and preferences.
2. Enhance their people reading skills using people reading maps.
3. Understand their own DiSC styles and enhance interpersonal skills.
4. Learn how and when to adapt their behavior.

Strengthscape’s Conflict Resolution facilitation kit enables trainers and facilitators to conduct high energy, experiential programs focused on enhancing a group’s ability to resolve conflicts creatively and effectively.

The program helps participants to:

  1. Understand people and define the problem.
  2. Discover 5 keys to active listening.
  3. Understand the value of collaborating and co creating solutions.
  4. Master the process of brainstorming and creative idea generation.
  5. Practice ways to arrive at win win solutions.

When used with DiSC profiles the participants can:

  1. Recognize that people have different priorities and preferences.
  2. Enhance their people reading skills using people reading maps.
  3. Understand their own DiSC styles and enhance interpersonal skills.
  4. Learn how and when to adapt their behavior.

The kit contains the following:

  1. Power point on conflict resolution – MS POWER POINT (editable version)
  2. Case Study for conflict resolution – PDF (Non editable)
  3. Facilitator’s guide on running the exercise – PDF (Non editable)
  4. Handouts for the participants – MS word (Editable)

 

Additional information

Application

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Participant Profile

Across All Level, Leaders, People Managers

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